When you purchase from us, above all else, we value you, our customer, and want to make your experience with our website the best online shopping experience possible. If something goes wrong with your product, you should always contact us and we will do whatever we can to help, always!

 

Please read the terms and conditions below that fully outline your warranty rights, and remember, we love your feedback. If you are not happy, tell us so we can improve our services for you.

 

1. This warranty is given by Australian Security Systems and applies only to products purchased by customers from Australian Security Systems.

2. The Australian Consumer Law provides certain guarantees to consumers when they purchase goods and these guarantees cannot be excluded, restricted or modified. These consumer guarantees are different to, and separate from, this warranty, which is given voluntarily by Australian Security Systems. 

3. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. This warranty applies in addition to other rights and remedies you may have under the Australian Consumer Law or any other law.

5. Subject to the terms and conditions of this warranty, where your goods are defective within 24 months of your purchase, the Australian Security Systems agrees to provide you with a replacement or provide you with store credit for the full amount of the purchase price of the product (in the event that it is not possible to repair the goods or a replacement is unavailable).

6. The applicable warranty period (24 months) commences on the date that the product is delivered to your nominated delivery address. Where no proof of delivery is available, the applicable warranty period will commence 3 days from the date the goods are despatched to you.

7. In the event you need to contact us, please email or call us. If necessary, you can write to us at: PO Box 8095, Tumbi Umbi NSW 2261. 

8. All warranty claims must speak with us via phone or email before returning faulty items.

9. In order to make a claim, you must provide us with:

   1. details of the defect or damage in relation to which you are making a claim under the warranty;

   2. photographic evidence of the defect or damage, where applicable;

   3. your invoice (including order number) and any other proof of purchase; and

   4. any other details we may need to process your claim.

10. If you are entitled to make a claim under the warranty, we will provide you with instructions as to how the goods may be returned to us at our expense (we will include a pre-paid postage satchel for you to return the faulty goods). 

11. Where goods are damaged or defective upon delivery, you must provide photographic evidence of the damage before receiving a repair, replacement or refund within our 14 day money back guarantee.

12. You must comply with all return instructions provided to you when making a claim under this warranty.

13. We cannot accept returns that have not been authorised through the process outlined in these terms and conditions.

14. If any returned goods are found to be in good working order, we may seek reimbursement, at our discretion, for any costs incurred by us in relation to such goods. 

15. Except as required by law (including the Australian Consumer Law), this warranty shall not apply in respect of goods:

    1. where the goods have not been installed, maintained, operated or used in accordance with the manufacturer’s instructions or any other specifications provided with the goods;

    2. where damage or defects are caused by deliberate or negligent misuse or abuse, physical alteration, fire, liquid spillage, use of incorrect voltage, power surges or dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, computer viruses, corrosive conditions or introduction by an insect, pest or other foreign body;

    3. where damage results from any third party software or hardware not provided by us;

    4. where items are lost or stolen; and

    5. in relation to repairs of batteries, where the batteries have not been used in accordance with specifications or they expire by normal use.

16. Except as required by law (including the Australian Consumer Law), our liability under this warranty shall not exceed the amount of the purchase price of the goods or the replacement of the goods with the same or a similar product.